/* ==========================================================================
   实名认证体系样式：认证勋章 / 身份主题 / 注册认证流程 / 登录分区 / 员工核验
   身份色：个人=黄(#F5B23E) 学校=红(#E5322D) 企业法人=蓝(#5FB8EE)
   ========================================================================== */

:root{
  --ct-personal:#F5B23E;
  --ct-school:#E5322D;
  --ct-legal:#5FB8EE;
  --ct-navy:#08305C;
  --ct-blue:#1E6FD9;
  --ct-line:#E3EAF3;
  --ct-bg:#F5F8FC;
  --ct-t1:#1A2533;
  --ct-t2:#55637A;
  --ct-t3:#8A97A8;
  --ct-font:"PingFang SC","Microsoft YaHei","Source Han Sans CN","Hiragino Sans GB","Noto Sans CJK SC",system-ui,sans-serif;
}

/* ---------- 登录后身份主题背景 ---------- */
body.cert-theme{transition:background-color .4s ease;}
body.cert-theme::before{
  content:"";
  position:fixed;
  inset:0;
  z-index:0;
  pointer-events:none;
  background-repeat:no-repeat;
  background-position:center 18%;
  background-size:min(52vw,560px) auto;
  opacity:.045;
}
body.cert-theme > *{position:relative;z-index:1;}

body.cert-theme.cert-personal{background:linear-gradient(180deg,#FFF8EC 0%,#FFFFFF 46%,#FDF4E4 100%);}
body.cert-theme.cert-personal::before{background-image:url("/assets/img/cert-personal.png");}

body.cert-theme.cert-school{background:linear-gradient(180deg,#FFF1F0 0%,#FFFFFF 46%,#FDECEB 100%);}
body.cert-theme.cert-school::before{background-image:url("/assets/img/cert-school.png");}

body.cert-theme.cert-legal{background:linear-gradient(180deg,#EFF7FE 0%,#FFFFFF 46%,#E7F3FD 100%);}
body.cert-theme.cert-legal::before{background-image:url("/assets/img/cert-legal.png");}

/* ---------- 实名认证流程（en-） ---------- */
/* 与登录页「长宽一样」：同宽 400px、同高 464px（与登录卡片实测尺寸一致）。
   内容超过卡片高度时在卡片内滚动，保证每个注册页面与登录页外观尺寸完全相同。 */
.login-wrap.en-wrap{width:400px;max-width:94vw;}
.login-wrap.en-wrap .login-brand{margin-bottom:24px;}
.login-wrap.en-wrap .login-brand p{font-size:13px;color:var(--text-2);margin-top:6px;}
.login-wrap.en-wrap .login-card{height:464px;overflow-y:auto;overscroll-behavior:contain;scrollbar-width:thin;scrollbar-color:#D5DEEA transparent;}
.login-wrap.en-wrap .login-card::-webkit-scrollbar{width:8px;}
.login-wrap.en-wrap .login-card::-webkit-scrollbar-thumb{background:#D5DEEA;border-radius:8px;}
.login-wrap.en-wrap .login-card::-webkit-scrollbar-track{background:transparent;}

/* 注册类型选择：紧凑条目（与登录页表单同尺寸，不用长卡片列表） */
.en-choices{display:flex;flex-direction:column;gap:10px;margin:2px 0 14px;}
.en-choice{display:flex;align-items:center;gap:12px;border:1px solid var(--ct-line);border-radius:12px;padding:13px 14px;text-decoration:none;background:#fff;transition:border-color .16s ease,box-shadow .16s ease;}
.en-choice:hover{border-color:var(--ct-blue);box-shadow:0 6px 18px rgba(16,42,74,.08);}
.en-choice .ic{width:38px;height:38px;border-radius:10px;background:#E8F1FE;color:var(--ct-blue);display:flex;align-items:center;justify-content:center;flex-shrink:0;}
.en-choice .tx{flex:1;min-width:0;}
.en-choice .tx b{display:block;font-size:15px;color:var(--ct-t1);margin-bottom:2px;}
.en-choice .tx small{font-size:12px;color:var(--ct-t3);line-height:1.5;}
.en-choice .go{color:var(--ct-t3);font-size:20px;line-height:1;}
.en-steps{margin:8px 0 0;font-size:12px;color:var(--ct-t3);line-height:1.6;}
.en-steps div{display:flex;gap:8px;align-items:flex-start;padding:5px 0;}
.en-steps span{flex-shrink:0;width:18px;height:18px;margin-top:1px;border-radius:50%;background:#E8F1FE;color:var(--ct-blue);font-size:11px;display:flex;align-items:center;justify-content:center;font-weight:700;}
.en-alert{border-radius:10px;padding:11px 14px;margin-bottom:18px;font-size:13px;}
.en-alert.err{background:#FDECEC;border:1px solid #F5C6C8;color:#C8161D;}
.en-alert.ok{background:#E9F7F0;border:1px solid #B9E2CC;color:#1E9E5A;}
.en-wrap .login-tip{margin-top:16px;}

.en-h1{font-size:22px;margin:0 0 6px;font-weight:700;letter-spacing:.5px;}
.en-sub{color:var(--ct-t3);font-size:13px;margin:0 0 22px;}

/* 类型选择卡片 */
.en-cards{display:grid;grid-template-columns:repeat(auto-fit,minmax(220px,1fr));gap:18px;}
.en-card{background:#fff;border:1px solid var(--ct-line);border-radius:14px;padding:22px 20px;box-shadow:0 1px 3px rgba(16,42,74,.05);display:flex;flex-direction:column;transition:transform .16s ease,box-shadow .16s ease;}
.en-card:hover{transform:translateY(-3px);box-shadow:0 12px 30px rgba(16,42,74,.10);}
.en-card h3{margin:0 0 8px;font-size:16px;}
.en-card p{margin:0 0 14px;font-size:12.5px;color:var(--ct-t2);line-height:1.7;flex:1;}
.en-card ul{list-style:none;margin:0 0 16px;padding:0;font-size:12px;color:var(--ct-t3);}
.en-card ul li{padding:3px 0 3px 14px;position:relative;}
.en-card ul li::before{content:"";position:absolute;left:0;top:10px;width:5px;height:5px;border-radius:50%;background:currentColor;opacity:.5;}
.en-card .go{display:block;text-align:center;padding:9px;border-radius:10px;font-size:13.5px;font-weight:600;color:#fff;}
.en-card .tagline{font-size:11.5px;padding:2px 8px;border-radius:999px;display:inline-block;margin-bottom:10px;}

/* 表单容器：卡片外观由 login-card 提供，这里只作排版容器 */
.en-form{margin:0;}
.en-grid2{display:grid;grid-template-columns:1fr;gap:16px;}
.en-field{margin-bottom:16px;}
.en-field label{display:block;font-size:13px;color:var(--ct-t2);margin-bottom:6px;font-weight:500;}
.en-field label .req{color:#E5322D;}
.en-input{width:100%;box-sizing:border-box;padding:10px 12px;border:1px solid #D7DFEA;border-radius:9px;font-size:14px;font-family:inherit;background:#fff;transition:border-color .18s,box-shadow .18s;}
.en-input:focus{outline:none;border-color:var(--ct-blue);box-shadow:0 0 0 3px rgba(30,111,217,.12);}
.en-hint{font-size:11.5px;color:var(--ct-t3);margin-top:5px;}
.en-upload{border:1px dashed #C9D6E6;border-radius:10px;padding:12px;background:#FAFCFF;text-align:center;}
.en-upload input[type=file]{width:100%;font-size:12.5px;}
.en-upload .done{font-size:12px;color:#1E9E5A;margin-top:6px;}
.en-sec-title{font-size:14px;font-weight:700;margin:6px 0 14px;padding-bottom:8px;border-bottom:1px solid var(--ct-line);display:flex;align-items:center;gap:8px;}
.en-sec-title .n{width:20px;height:20px;border-radius:50%;background:#E8F1FE;color:var(--ct-blue);font-size:11.5px;display:flex;align-items:center;justify-content:center;font-weight:700;}
.en-actions-row{display:flex;gap:12px;align-items:center;margin-top:22px;padding-top:18px;border-top:1px solid var(--ct-line);}
.en-submit{padding:11px 26px;border-radius:10px;border:none;background:var(--ct-blue);color:#fff;font-size:14px;font-weight:600;cursor:pointer;font-family:inherit;}
.en-submit:hover{background:#1558B0;}
.en-cancel{font-size:13px;color:var(--ct-t3);}
.en-reject{background:#FFF6F6;border:1px solid #F5C6C8;border-radius:10px;padding:12px 14px;margin-bottom:18px;font-size:13px;color:#B21E24;}
.en-reject b{color:#8E1418;}

/* 状态页 */
.en-status{background:#fff;border:1px solid var(--ct-line);border-radius:14px;padding:26px;text-align:center;box-shadow:0 1px 3px rgba(16,42,74,.05);}
.en-status h2{margin:0 0 8px;font-size:19px;}
.en-status .st{display:inline-block;font-size:12.5px;padding:3px 12px;border-radius:999px;margin-bottom:14px;}
.en-status .kv{max-width:520px;margin:18px auto 0;text-align:left;font-size:13px;}
.en-status .kv div{display:flex;justify-content:space-between;padding:9px 0;border-bottom:1px dashed var(--ct-line);}
.en-status .kv span:first-child{color:var(--ct-t3);}
.en-status .kv span:last-child{color:var(--ct-t1);font-weight:500;}

/* ---------- 登录页：个人 / 法人 左右分区 ---------- */
.lg-split{display:grid;grid-template-columns:1fr 1fr;gap:0;margin-top:6px;border-radius:12px;overflow:hidden;border:1px solid var(--ct-line);}
.lg-side{padding:16px 16px 18px;background:#fff;position:relative;}
.lg-side + .lg-side{border-left:1px solid var(--ct-line);}
.lg-side.on{background:#F8FBFF;}
.lg-side-head{display:flex;align-items:center;gap:8px;margin-bottom:12px;}
.lg-side-head img{width:26px;height:26px;}
.lg-side-head b{font-size:14px;}
.lg-side-head .tip{font-size:11px;color:var(--ct-t3);margin-left:auto;}
.lg-side .field{margin-bottom:10px;}
.lg-side .field label{display:block;font-size:12.5px;color:var(--ct-t2);margin-bottom:5px;}
.lg-side form{margin:0;}
.lg-lock-tip{display:none;font-size:11.5px;line-height:1.6;padding:8px 10px;border-radius:8px;margin-bottom:10px;background:#FFF6E8;border:1px solid #F3D9A6;color:#93650A;}
.lg-lock-tip.show{display:block;}
.lg-lock-tip.ok{background:#E9F7F0;border-color:#B9E2CC;color:#1E7F4C;}
.en-input.lg-locked{background:#F3F5F8;color:#9AA6B5;}
.lg-btn{display:flex;align-items:center;justify-content:center;gap:6px;width:100%;box-sizing:border-box;padding:10px;border-radius:9px;border:none;font-size:13.5px;font-weight:600;cursor:pointer;font-family:inherit;background:var(--ct-blue);color:#fff;transition:background-color .18s ease;}
.lg-btn:hover:not(:disabled){background:#1558B0;}
.lg-btn:disabled{background:#E4E8EE;color:#A6B0BF;cursor:not-allowed;}
.lg-btn.legal{background:#2E86C8;}
.lg-btn.legal:hover:not(:disabled){background:#256FA8;}
.lg-btn.legal:disabled{background:#E4E8EE;color:#A6B0BF;}
.lg-legal-note{font-size:11px;color:var(--ct-t3);text-align:center;margin:8px 0 0;}
.lg-legal-note a{color:var(--ct-blue);}

/* ---------- 员工核验浮层（极简图层） ---------- */
.ev-mask{position:fixed;inset:0;z-index:200;background:rgba(8,48,92,.46);backdrop-filter:blur(2px);display:flex;align-items:center;justify-content:center;padding:16px;}
.ev-mask[hidden]{display:none;}
.ev-box{width:100%;max-width:420px;background:#fff;border-radius:16px;box-shadow:0 24px 60px rgba(4,26,50,.28);padding:24px;position:relative;font-family:var(--ct-font);animation:evIn .18s ease;}
@keyframes evIn{from{opacity:0;transform:translateY(8px) scale(.985);}to{opacity:1;transform:none;}}
.ev-close{position:absolute;top:12px;right:12px;width:28px;height:28px;border:none;background:#F1F5FA;border-radius:50%;color:var(--ct-t2);cursor:pointer;font-size:15px;line-height:1;}
.ev-close:hover{background:#E3EAF3;}
.ev-head{display:flex;align-items:center;gap:9px;margin-bottom:14px;}
.ev-head .ic{width:34px;height:34px;border-radius:10px;background:#E8F1FE;color:var(--ct-blue);display:flex;align-items:center;justify-content:center;}
.ev-head h3{margin:0;font-size:16px;}
.ev-head p{margin:2px 0 0;font-size:11.5px;color:var(--ct-t3);}
.ev-form .field{margin-bottom:12px;}
.ev-form label{display:block;font-size:12.5px;color:var(--ct-t2);margin-bottom:5px;}
.ev-form label .opt{margin-left:5px;padding:1px 6px;border-radius:6px;background:#EEF3F9;color:var(--ct-t3);font-size:11px;font-weight:400;}
.ev-form .ev-hint{margin:6px 0 0;font-size:11.5px;line-height:1.6;color:var(--ct-t3);}
.ev-staff-hint{margin:0 0 12px;padding:8px 10px;border-radius:9px;background:#EAF2FE;border:1px solid #C7DDF8;
  font-size:11.5px;line-height:1.65;color:#15559E;}
.ev-staff-hint strong{font-weight:600;}

/* ---------- 业务端「员工核验」常驻页（/employee/verify） ---------- */
.ev-page{display:grid;grid-template-columns:minmax(0,1fr) 320px;gap:16px;align-items:start;}
.ev-card{background:var(--surface,#fff);border-radius:var(--radius-card,14px);box-shadow:var(--shadow-card,0 2px 10px rgba(16,40,72,.06));padding:22px 24px;}
.ev-card .ev-head{margin-bottom:14px;}
.ev-card .ev-form .field{margin-bottom:14px;}
.ev-guest-hint{margin:0 0 12px;padding:8px 10px;border-radius:9px;background:#FFF6E8;border:1px solid #F3D9A6;
  font-size:11.5px;line-height:1.65;color:#8A5B08;}
.ev-guest-hint strong{font-weight:600;}
.ev-side{display:flex;flex-direction:column;gap:12px;}
.ev-side-card{background:var(--surface,#fff);border-radius:var(--radius-card,14px);box-shadow:var(--shadow-card,0 2px 10px rgba(16,40,72,.06));padding:16px 18px;}
.ev-side-card h4{margin:0 0 10px;font-size:13.5px;font-weight:700;color:var(--ct-t1);}
.ev-side-card p{margin:0 0 8px;font-size:12.5px;line-height:1.7;color:var(--ct-t2);}
.ev-side-card p:last-child{margin-bottom:0;}
.ev-side-card dl{margin:0;display:grid;grid-template-columns:auto 1fr;gap:6px 12px;font-size:12.5px;}
.ev-side-card dt{color:var(--ct-t3);}
.ev-side-card dd{margin:0;font-weight:600;color:var(--ct-t1);}
.ev-side-card .ev-side-ok{color:#12703F;}
.ev-side-card .ev-side-warn{color:#8A5B08;}
.ev-side-card .ev-side-note{color:var(--ct-t3);}
.ev-rule{margin:0;padding-left:18px;font-size:12.5px;line-height:1.9;color:var(--ct-t2);}
.ev-rule b{color:var(--ct-t1);}
.page-head h2 .ic{vertical-align:-3px;margin-right:2px;}
@media (max-width:900px){
  .ev-page{grid-template-columns:minmax(0,1fr);}
}
.ev-btn{width:100%;padding:11px;border:none;border-radius:10px;background:var(--ct-navy);color:#fff;font-size:14px;font-weight:600;cursor:pointer;font-family:inherit;}
.ev-btn:hover{background:#0C3F76;}
.ev-btn:disabled{background:#B9C6D6;cursor:not-allowed;}
.ev-result{margin-top:14px;border-radius:10px;padding:12px 14px;font-size:13px;display:none;}
.ev-result.show{display:block;}
.ev-result.pass{background:#E9F7F0;border:1px solid #B9E2CC;color:#12703F;}
.ev-result.part{background:#FFF6E8;border:1px solid #F3D9A6;color:#8A5B08;}
.ev-result.fail{background:#FDECEC;border:1px solid #F5C6C8;color:#B21E24;}
.ev-result b{display:block;margin-bottom:4px;font-size:13.5px;}
.ev-result dl{margin:8px 0 0;font-size:12.5px;display:grid;grid-template-columns:auto 1fr;gap:4px 12px;}
.ev-result dt{opacity:.75;}
.ev-result dd{margin:0;font-weight:600;}
.ev-factors{display:flex;gap:8px;margin-top:8px;flex-wrap:wrap;}
.ev-factor{font-size:11.5px;padding:3px 9px;border-radius:999px;background:rgba(255,255,255,.72);border:1px solid currentColor;}

/* ---------- 客服审核 ---------- */
.svc-tabs{display:flex;gap:6px;margin-bottom:16px;flex-wrap:wrap;}
.svc-tab{padding:7px 16px;border-radius:999px;font-size:13px;color:var(--ct-t2);background:#fff;border:1px solid var(--ct-line);}
.svc-tab.on{background:var(--ct-blue);border-color:var(--ct-blue);color:#fff;font-weight:600;}
.svc-material{display:grid;grid-template-columns:repeat(2,1fr);gap:14px;}
.svc-material figure{margin:0;border:1px solid var(--ct-line);border-radius:10px;overflow:hidden;background:#FAFCFF;}
.svc-material figcaption{padding:7px 10px;font-size:12px;color:var(--ct-t2);border-bottom:1px solid var(--ct-line);background:#fff;}
.svc-material img{display:block;width:100%;height:200px;object-fit:contain;background:#F5F8FC;}

@media (max-width:900px){
  .lg-split{grid-template-columns:1fr;}
  .lg-side + .lg-side{border-left:none;border-top:1px solid var(--ct-line);}
  .svc-material{grid-template-columns:1fr;}
}
/* 极窄屏：卡片小于登录页最小宽度时随视口收缩（与 login-wrap 行为一致） */
@media (max-width:640px){
  .en-cards{grid-template-columns:1fr;}
}

/* ---------- H5 移动端：实名认证流程 ---------- */
@media (max-width:768px){
  /* 输入控件字号 ≥16px，避免 iOS 聚焦时整页放大 */
  .en-input, .en-form input, .en-form select, .en-form textarea,
  .ev-form input, .login-card .input { font-size:16px; }
  .en-upload input[type=file] { font-size:14px; }
  /* 卡片改为随视口高度自适应，避免小屏手机出现卡片内「双层滚动」 */
  .login-wrap.en-wrap .login-card { height:auto; max-height:calc(100vh - 240px); }
  .en-submit, .ev-btn { min-height:44px; }
  .en-actions-row { flex-wrap:wrap; }
}

/* ---------- 员工核验统一入口（三处共用同一组件） ----------
   同一个组件 .ev-entry：胶囊外形 + 圆形图标底 + 横排文字；
   只按所在背景分三个变体：--light 浅色（顶栏）/ --dark 藏蓝（Hero）/ --floating 右下浮层。
   ------------------------------------------------ */
.ev-entry{
  display:inline-flex;align-items:center;gap:8px;
  border-radius:999px;cursor:pointer;text-decoration:none;
  font-family:var(--ct-font);font-size:14px;font-weight:600;letter-spacing:.3px;
  transition:background-color .18s ease,border-color .18s ease,color .18s ease,box-shadow .18s ease,transform .18s ease;
}
.ev-entry .ev-ic{
  display:flex;align-items:center;justify-content:center;flex:none;
  width:26px;height:26px;border-radius:50%;
  background:linear-gradient(135deg,#0A3D74 0%,#1E6BB8 100%);color:#fff;
}
.ev-entry .ev-tx{white-space:nowrap;}
.ev-entry:focus-visible{outline:2px solid var(--ct-navy);outline-offset:3px;}

/* 浅色背景：白底描边（顶栏） */
.ev-entry--light{
  height:38px;padding:0 16px 0 6px;
  background:#fff;border:1px solid var(--blue-l);color:var(--blue);
}
.ev-entry--light:hover{background:var(--blue-s);border-color:var(--blue);}
.ev-entry--light:active{transform:translateY(1px);}

/* 藏蓝背景：半透明描边（Hero 快捷标签） */
.ev-entry--dark{
  height:32px;padding:0 14px 0 4px;
  background:rgba(255,255,255,.10);border:1px solid rgba(255,255,255,.38);color:#fff;
}
/* 藏蓝背景：浅色图标底（实心剪影需浅底深形，否则白形叠白底糊成一团） */
.ev-entry--dark .ev-ic{width:24px;height:24px;background:#EAF1FB;color:#0A3D74;}
.ev-entry--dark:hover{background:rgba(255,255,255,.20);border-color:rgba(255,255,255,.70);}
.ev-entry--dark:active{background:rgba(255,255,255,.28);}

/* 右下常驻浮层：白底 + 投影 + 上浮 */
.ev-dock{position:fixed;right:26px;bottom:26px;z-index:70;display:flex;flex-direction:column;align-items:flex-end;gap:10px;}
.ev-entry--floating{
  height:48px;padding:0 20px 0 8px;
  background:#fff;border:1px solid rgba(8,48,92,.10);color:var(--ct-navy);
  box-shadow:0 12px 30px rgba(8,48,92,.16),0 2px 6px rgba(8,48,92,.06);
}
.ev-entry--floating .ev-ic{width:30px;height:30px;box-shadow:0 4px 10px rgba(8,48,92,.24);}
.ev-entry--floating:hover{transform:translateY(-2px);box-shadow:0 16px 36px rgba(8,48,92,.22);border-color:rgba(8,48,92,.18);}
.ev-entry--floating:active{transform:translateY(0);}

@media (max-width:768px){
  /* 抬高到移动端底部标签栏之上，避免互相遮挡；并保证触控高度 */
  .ev-dock{right:14px;bottom:calc(78px + env(safe-area-inset-bottom, 0px));}
  .ev-entry--light{height:44px;}
  .ev-entry--dark{height:36px;}
  .ev-entry--floating{height:44px;padding:0 14px 0 6px;font-size:13px;}
  .ev-entry--floating .ev-ic{width:26px;height:26px;}
}

/* ============================================================
   在线客服：右下浮标 + 对话浮层
   浮标与「员工核验」共用 .ev-dock（已改为纵向排布，客服在下、核验在上）
   ============================================================ */
.svc-fab{
  display:inline-flex;align-items:center;gap:8px;height:48px;padding:0 20px 0 8px;
  border-radius:999px;border:1px solid var(--blue);background:var(--blue);color:#fff;
  font-family:var(--ct-font);font-size:14px;font-weight:600;letter-spacing:.3px;cursor:pointer;
  box-shadow:0 12px 30px rgba(8,48,92,.22),0 2px 6px rgba(8,48,92,.08);
  transition:background-color .18s ease,transform .18s ease,box-shadow .18s ease;
}
.svc-fab:hover{background:var(--blue-d,#1558B0);transform:translateY(-2px);box-shadow:0 16px 36px rgba(8,48,92,.26);}
.svc-fab:active{transform:translateY(0);}
.svc-fab .svc-ic{width:30px;height:30px;border-radius:50%;background:rgba(255,255,255,.18);display:flex;align-items:center;justify-content:center;}

.svc-panel{
  position:fixed;right:26px;bottom:26px;z-index:80;width:376px;max-width:calc(100vw - 32px);
  background:#fff;border:1px solid rgba(8,48,92,.12);border-radius:14px;
  box-shadow:0 24px 60px rgba(8,48,92,.24);display:flex;flex-direction:column;overflow:hidden;
  animation:svcPop .16s ease;
}
/* hidden 属性优先于 display:flex —— 否则面板会一直显示、点「×」也关不掉 */
.svc-panel[hidden]{display:none;}
@keyframes svcPop{from{opacity:0;transform:translateY(8px);}to{opacity:1;transform:none;}}
.svc-head{display:flex;align-items:center;gap:10px;padding:14px 16px;background:var(--blue);color:#fff;}
.svc-head b{font-size:15px;}
.svc-head .svc-head-sub{font-size:12px;opacity:.82;display:inline-flex;align-items:center;gap:5px;}
.svc-head .svc-close{
  margin-left:auto;flex:0 0 auto;display:inline-flex;align-items:center;justify-content:center;
  min-width:32px;min-height:32px;padding:2px 9px;border-radius:8px;
  background:transparent;border:none;color:#fff;font-size:22px;line-height:1;cursor:pointer;opacity:.85;
}
.svc-head .svc-close:hover{opacity:1;background:rgba(255,255,255,.16);}
/* 在线状态点：在线=浅绿点亮，休息/离线=灰点 */
.svc-dot{width:7px;height:7px;border-radius:50%;background:rgba(255,255,255,.45);flex:0 0 auto;}
.svc-dot.on{background:#4ADE80;box-shadow:0 0 0 3px rgba(74,222,128,.25);}
.svc-body{padding:16px;max-height:66vh;overflow-y:auto;}
.svc-intro p{margin:0 0 12px;font-size:13.5px;color:var(--ct-t2,#55637A);line-height:1.8;}
/* 在线 / 非工作时间提示 */
.svc-presence{margin:-4px 0 12px!important;padding:8px 10px;border-radius:8px;font-size:12.5px;line-height:1.7;}
.svc-presence.on{background:#ECFDF3;color:#067647;border:1px solid #ABEFC6;}
.svc-presence.off{background:#FFF7ED;color:#B54708;border:1px solid #FEDF89;}
.svc-field{margin-bottom:12px;}
.svc-field label{display:block;font-size:12.5px;color:var(--ct-t3,#8A97A8);margin-bottom:6px;}
.svc-field label .req{color:#E5322D;}
.svc-field input,.svc-field textarea,.svc-foot textarea{
  width:100%;border:1px solid rgba(8,48,92,.18);border-radius:10px;padding:10px 12px;
  font-size:14px;font-family:var(--ct-font);outline:none;background:#fff;color:#1A2533;
}
.svc-field textarea{min-height:88px;resize:vertical;}
.svc-field input:focus,.svc-field textarea:focus,.svc-foot textarea:focus{border-color:var(--blue);box-shadow:0 0 0 3px rgba(30,111,217,.12);}
.svc-send{border:none;border-radius:10px;background:var(--blue);color:#fff;font-size:13.5px;font-weight:600;padding:10px 18px;cursor:pointer;}
.svc-send:hover{background:var(--blue-d,#1558B0);}
.svc-send:disabled{opacity:.55;cursor:not-allowed;}
.svc-hint{font-size:12px;color:var(--ct-t3,#8A97A8);line-height:1.8;margin-top:10px;}
.svc-hint a{color:var(--blue);}
#svcTip{font-size:12.5px;color:#E5322D;margin-top:8px;min-height:16px;}
.svc-msgs{display:flex;flex-direction:column;gap:10px;max-height:44vh;overflow-y:auto;padding:2px;}
.svc-msg{max-width:82%;padding:9px 13px;border-radius:12px;font-size:13.5px;line-height:1.7;white-space:pre-wrap;word-break:break-word;}
.svc-msg .who{display:block;font-size:11px;opacity:.7;margin-bottom:3px;}
.svc-msg.in{align-self:flex-start;background:#F2F6FC;border:1px solid rgba(8,48,92,.10);color:#1A2533;}
.svc-msg.out{align-self:flex-end;background:var(--blue);color:#fff;}
.svc-foot{display:flex;gap:8px;align-items:flex-end;margin-top:12px;}
.svc-foot textarea{flex:1;min-height:46px;max-height:120px;resize:vertical;}
.svc-no{font-size:12px;color:var(--ct-t3,#8A97A8);margin-top:10px;}
.svc-no b{color:var(--ct-navy,#0B2545);}
.svc-no a{color:var(--blue);}

@media (max-width:768px){
  .svc-panel{right:12px;left:12px;bottom:calc(78px + env(safe-area-inset-bottom, 0px));width:auto;max-width:none;}
  .svc-fab{height:44px;padding:0 16px 0 6px;font-size:13px;}
  .svc-fab .svc-ic{width:26px;height:26px;}
  /* 移动端输入控件 ≥16px，防 iOS 聚焦放大整页 */
  .svc-field input,.svc-field textarea,.svc-foot textarea{font-size:16px;}
}